www.unionsq.biz - Union Square Associates, Inc.

Telecom Expense Management

Telecom Expense Management (TEM) is an ongoing process. Union Square offers a menu of services in this area. First a brief introduction:

While software and tools are important, we believe that it is our professional staff that differentiates us from our competition. Therefore, rather than concentrating on the development of proprietary software, we believe that we serve our clients better by constantly investigating the market for the best tools available. Depending on a specific client’s needs and preferences, we select the most appropriate software and tools and make those available to our client.

	At the TEM core we utilize the industry's state-of-the-art telecom inventory management software tools that can run at the client site or in an ASP model. Modules include:
	a) Inventory database
	b) Web-based provisioning tool
	c) Various bill readers

	Based on the data, various standard and ad-hoc reports are developed to provide the client with transparency and control

	The tools and reporting are embedded in a set of business processes that are also tailored to the clients needs

	Data management is a critical component of TEM. The data that we maintain is inclusive of:
	a) Services used at price element level
	b) Contracted / invoiced price points
	c) Vendor account
	d) Charge back data by service element
	e) Contract data
	f) Invoice disputes

	The system receives input from and provides output to:
	a) General ledger
	b) A/P
	c) Provisioning
	d) Cost allocation rules


Ultimately our clients care not about the software or data management but about the services that we provide with these tools. Our Telecom Expense Management services include:

	Invoice processing services to increase transparency of telecom expenses and improve chargeback processes.

	Ongoing audit and optimization of invoices as they come-in to ensure the accuracy of billing, while reducing costs

	Ongoing contract management consists of activities such as benchmarking, monitoring of terms and conditions, negotiating contract amendments, etc. This maximizes our client’s value-for-money. It includes all telecommunications services and equipment contracts

	Cost reduction recommendations based on our best practices knowledge to constantly optimize clients’ value for money

These services also leverage the capabilities, know-how and tools that are part of Union Square’s Procurement, Audit & Optimization practices.

The most compelling components of our Telecom Expense Management value proposition tend to be:

	Improved transparency, charge-back and control, allowing further cost reductions on both the supply and the demand sides:
	o	Supply side: Credits, refunds, optimization and rate based savings
	o	Demand side: Optimizing networks, sizing services to demand, disconnecting unused services, etc.

	Improved T’s & C’s

	Reduced risk and positioning for future negotiations